FAQs

 

  1. What is Happy Potter's Project?

Happy Potter's Project is a home decor brand specialising in unique, handcrafted Home decor pieces. Our mission is to bring a touch of artistry and happiness to your home through our thoughtfully designed products.

  1. Where are your products made?

All our products are handcrafted by us in our home. We take pride in using high-quality materials and traditional techniques to create pieces that are both beautiful and durable.

  1. How do I place an order?

You can place an order directly through our website or Instagram. Simply browse our collections, add your favourite items to your cart, and proceed to checkout. We accept various payment methods for your convenience.

  1. Do you offer custom or personalised items?

Yes, we do! If you're interested in a custom or personalised piece, please contact us on 9833357131 / 9137300970 or email us at happypottersproject@gmail.com. We'll be happy to work with you to create something special.

  1. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 7 days of receipt for a full refund or exchange. Please ensure the item is in its original condition and packaging. For more details, visit our returns and exchanges page.

  1. How do I care for my products?

Our products are for decorative purpose only, even though they are sealed with food grade sealer we do not recommend to have food in it to avoid permanent staining. Please do not use soap to wash the products, you clean the products with a damp cloth. 

  1. Do you ship internationally?

Yes, we offer international shipping. 

  1. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our shipping carrier's website.

  1. What materials do you use?

We use high-quality, sustainable materials like Jesmonite & Gypsum for all our products. Each piece is carefully crafted to ensure it meets our high standards.

  1. How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can reach us by emailing happypottersproject@gmail.com or calling or texting on 9833357131 / 9137300970. We aim to respond within 24 hours.

  1. Are your products eco-friendly?

Sustainability is important to us. We strive to use eco-friendly practices and materials in our production process. 

  1. Do you offer workshops or classes?

Not yet however whenever we can start with workshops, we will update it on our website & Instagram.